verification
It signals a business has been authenticated, so its identity is legitimate.
branding
It shows the brand's logo or identity, which helps aid recognition and recall.
context
It gives the consumer the information they need, including the reason for the call.
Choose the right Cloud Telephony Solution for your business
Lead Management
Click2call
Auto Receptionist
Plan details
Benefits
Features
Flexible pricing
Complete OpEx-based model of Cloud Telephony Solutions
Customized series
Available on 10 digit mobile and 1800 series numbers
Better presence
Omnichannel experience for voice, SMS and whatsapp on the same access number
Platform integration
Supports customized and secured API integration with enterprise applications
Benefits
Vi business success stories
helping patients access critical health services faster
Helping a civic body efficiently handle huge call volumes, treat patients faster and provide access services during emergencies
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fishing for the best solution
Helping fishermen sell their fresh catch online, when markets were closed and people were staying indoors
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A solution in time, saves lives
Ensuring 13,500 readily-available ambulances and the tracking of key patient data, to increase operational efficiency
read more
ensuring an insurer is well covered
Helping Kotak General Insurance easily connect with customers remotely and improve efficiency by ~20%
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delivering campaign efficiency for WebozIndia
Enabling secure customer engagements and contests, even in rural areas, with minimal downtime and a quick TAT
read more
Enabling a Cloud Telephony provider to reach for the clouds
Enabling a Cloud Telephony provider to streamline operations, enhance customer experiences and reduce costs by 25%
read morewhy Vi business
digital solutions
and cxx
Wide range of technology solutions with expert service management, support and digital self-service experiences
future ready
network
Vi is powered by GIGAnet, our 4G network built on 5G ready infrastructure
market
coverage
Extensive portfolio of services across Large Enterprises, SMEs & SOHOs, the Government, as well as Carriers
partnership ecosystem
Extensive product/service ecosystem through strategic long-term partnerships with prominent service providers
frequently asked questions
1. What are the benefits of Vi Cloud Telephony solutions?
Vi Cloud Telephony Solutions provide end-to-end managed services on a pay-per-use model. There is zero CapEx required to setup the application and it is scalable as per your business’ requirement.
2. Which number is displayed to the receiver, when the call is made from the Vi Cloud Telephony application?
Your registered 10-digit mobile number will be on display.
3. Can the same mobile number be used for both calls and SMS?
Yes, the same mobile number can be used for both incoming & outgoing calls, as well as for any incoming SMS.
4. Can a Toll-free number be used for outgoing calls?
No, a Toll-free number can be used only for incoming calls.
5. Is the Cloud Telephony Service offered on Prepaid or Postpaid billing?
Vi Cloud Telephony is a Postpaid service.
6. What is Click2Call solution?
7. What is the Number Masking solution?
The Number Masking solution is used by agents and customers, to hide their numbers from each other.
8. What is an Auto Receptionist?
Vi Cloud Telephony platform offers Auto Receptionist which is a voice-based IVR (Interactive Voice Response) solution, that addresses queries on the go and routes calls to the necessary departments or nominated agents.
9. Can IVR be configured in a Toll-free Number?
Yes, IVR can be configured for incoming calls that land on a Toll-free number.
10. Are incoming calls charged in the Auto Receptionist solution?
Yes, incoming calls will be chargeable in this Auto Receptionist solution.
11. Is Auto Receptionist available only in English?
No, Auto Receptionist (IVR) can be recorded and played in any language.
12. Are all the calls recorded in Vi Cloud Telephony? How can I download the recordings?
Yes, all the calls are recorded and user can download the list of recorded calls from the self-care portal or via an API integration.
13. Which is the best solution for lead generation?
'Pre-Call Notification (PCN)’ and ‘Long Code incoming SMS’ are the most commonly used services in Lead Generation.
14. What is Pre-Call Notification (PCN)?
PCN is a lead management service, that receives and recorded missed call details, on a 10-digit mobile number and shares these details in the self-care portal or over API to the enterprise customer.
15. What is the benefit of Long Code SMS Service?
Long code SMS is a lead management service, that receives incoming SMSs on a 10-digit mobile number with a pre-defined key word.
16. How does Cloud telephony solutions help a Vi Business customer?
Cloud Telephony solution is Communications Platform as a Service (CPaaS) which enables enterprises to automate business processes supported by intelligent multi-channel communication and application integration.
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