An NPO which is a pioneer in Emergency Management Services in India, as well as the largest, operates in a Public-Private Partnership (PPP) mode.
Business Challenge
• They operate 13,500 ambulances across 17 Indian states and provide highly essential healthcare services that are crucial to ensure speedy treatment and recovery of patients • They needed a robust calling solution to ensure that patients in need were able to reach their helpline with minimal call waiting and without any connectivity issues • They also needed a solution to ensure that their ambulances were readily available and that their workforce was always accountable • In addition to this, they wanted to track key data like number of cases attended and number of patients transported - which is critical when managing an outbreak
Our Solution
• We provided them with a PRI solution with 99.95% uptime and automated call distribution, so that there were no connectivity issues or call drops across their call centres • We also enabled Location Tracking for their ambulances across the country
Business Impact
• Thanks to this solution, they were able to drive up their operational efficiencies and ensure that their emergency helpline service is always connected, always on time, and always ready to serve patients in need • They have been able to handle ~31,000 emergencies per day across 17 Indian states and provide highly essential healthcare services that are crucial to ensure speedy treatment and recovery of patients
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