Intelligently connecting customers with AI-powered omnichannel support.
70+ countries with Global SIP
benefits
CaaS solutions
Key features
why us
about CCaaS
industries served
connect with customers across voice, chat, email, and social, in one seamless platform.
deploy quickly and scale effortlessly with cloud-based, on-demand solutions.
pay-as-you-go model that evolves with your business.
Enhance service with AI for smarter, faster, and more personalised responses.
engage via voice, email, chat, SMS, social media.
seamless interactions on a unified platform.
provide consistent, connected customer experiences.
automate responses using Conversational AI.
real-time sentiment analysis for better service.
personalise customer interactions through AI.
AI-driven coaching and real-time analytics.
smart workflows reduce manual tasks.
predictive routing and workforce optimisation.
access real-time performance reports.
recordings to ensure compliance and quality.
use insights to improve customer service continuously.
effortless integration with 3rd party CRMs.
instant access to customer data and knowledge.
inhouse
consulting
capability
intelligent
business
analytics
certified partners
with global
experience
expertise across
mobility, IoT, cloud
& collaboration
Use Case:
Customer support, loan inquiries, fraud prevention, debt collection.
Benefits:
Secure communication, 24/7 support, Al-driven automation, compliance management.
Use Case:
Order tracking, customer complaints, returns, and refunds.
Benefits:
Al chatbots for quick responses, personalized customer engagement, omnichannel support.
Use Case:
Appointment scheduling, patient queries, telemedicine support.
Benefits:
HIPAA-compliant communications, automated reminders, virtual consultations.
Use Case:
Booking management, customer complaints, loyalty programs.
Benefits:
24/7 multilingual support, Al chatbots for reservations, personalized assistance.
Use Case:
Student support, admissions inquiries, online course troubleshooting.
Benefits:
Automated chat support, Al-driven student engagement, seamless remote assistance.
Use Case:
Order tracking, supplier communication, warehouse management.
Benefits:
Automated status updates, predictive issue resolution, real-time tracking.
Setup times vary depending on complexity, Typical timeframe will be 6 to 12 weeks depend on integration and complexities
Yes. platforms offer integrations with popular CRMs (like Salesforce, HubSpot, Zendesk and any Inhouse developed CRM), help desks, analytics tools, and workforce management systems.
Most platforms support:
Absolutely. Cloud contact centers are designed for remote access and often include browser-based agent desktops, softphones, and mobile compatibility.
Providers use technologies like WebRTC, VoIP QoS monitoring, and global server networks to ensure clear, reliable calls. A stable internet connection is essential.
· Fully Redundant Network Architecture: The system is built with backup components and paths at every critical point to ensure high availability and minimize downtime. If one part fails, another takes over automatically.
· Dual Last Mile Connectivity: There are two separate connections (from different providers or routes) going to the physical location. This ensures that if one line fails (due to a fiber cut, outage, etc.), the other keeps the system running.
· Redundant SBCs (Session Border Controllers): SBCs manage voice traffic securely. Having redundant SBCs means there are backup systems ready to take over instantly if the primary one fails, preventing service disruption.
· Geo Redundancies: Critical infrastructure is spread across multiple geographic locations (data centers in different regions). If a whole data center or region goes down due to a disaster, traffic can be rerouted to another location, keeping services available.
Key features include:
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